Function Description / Professional Tasks

You will be responsible for the design, development and implementation of customized solutions on the ServiceNow platform. Also, you will work closely with business units and technical teams to ensure that our solutions meet business needs and help improve IT service management processes.

Main Duties and Responsibilities
− Requirements analysis and consulting:
Collaborate with stakeholders to capture and analyze business requirements.
Advice on best practices and innovative solutions within the ServiceNow platform.

− Solution design:
Development of tailor-made solution concepts on the ServiceNow platform based on the identified requirements.
Creation of design documentation, including process diagrams, data models and technical specifications.

− Implementation and development:
Configure and customize ServiceNow applications and modules.
Develop scripts, workflows, business rules, and user interfaces to meet requirements.
Integrate ServiceNow with other systems and tools.

−Prototyping and testing:
Creation and presentation of prototypes and mockups to illustrate the solution.
Perform functional testing and quality assurance to ensure solutions work as expected.

− Documentation and training:
Creation and maintenance of detailed technical documentation and user manuals.
Conducting training and workshops for end users and administrators.

−Support and maintenance:
Provide technical support and troubleshooting for implemented solutions.
Monitor and maintain ServiceNow applications to ensure high availability and performance.
Collaboration and communication.

− Collaborate with cross-functional teams, including IT, business units, and external vendors.
Communicating progress and results to management and stakeholders.

Personal Skills and Education

Experience:
− At least 3-5 years of experience working with ServiceNow, including designing and implementing solutions.
− Experience configuring and developing ServiceNow applications.
− Proven experience working with business units and technical teams.

Knowledge and skills:
− Deep understanding of the ServiceNow platform and its modules (e.g. ITSM, ITOM, ITBM, HRSD).
− Knowledge of scripting languages such as JavaScript as well as experience with web technologies (HTML, CSS, AngularJS).
− Strong analytical and problem-solving skills.
− Excellent communication and presentation skills.
− Ability to manage multiple projects at the same time and work in a dynamic environment.

Education:
− Bachelor's degree in computer science, information technology or a related field. A master's degree is an advantage.

Certifications:
− ServiceNow Certified System Administrator (CSA).
− ServiceNow Certified Application Developer (CAD) is an advantage.
− ServiceNow Certified Implementation Specialist (CIS) for various modules is an advantage.

Additional Comments

− Willingness to travel
− Hybrid Model: Two days a week @office (mandatory).

Why us?

Just by joining us you will get benefits like:

• Open minded company where every employee has to contribute to the development of the company - ideas are welcome as well as independent thinking to
• 25 annual days of vacations
• Flexible working hours
• Annual allowance for Benefits (Training, Gym, Public Transportation, Technologies, etc...)
• An amazing onboarding week at Switzerland
• iPhone 13
• Second Screen to work at home (Flat or a Curved one)
• First month Tech Allowance to buy your headset or, if you already have one, whatever you need to work comfortably
• Health insurance for you and your family
• Life insurance
• Office Perks (coffee, fruit, stand up desks. etc...)
• So much more...

About us

At the IT Campus, you can grow thanks to challenging IT projects, flat hierarchies, an inspiring environment and state-of-the-art technologies. You also have the opportunity to build up the IT Campus from scratch. You can work flexibly in terms of time and location and benefit from attractive working conditions.
Swiss Post connects people, brings cultures together and is one of the largest IT employers in Switzerland: We handle over 400 software projects each year and run more than 1,000 applications – with these figures set to rise in future.