Function Description / Professional Tasks

Do you like taking on responsibility and facing new challenges in an agile environment? Then we should get to know each other!
On the one hand, as an M365 and SharePoint Support Technician, you are the central hub when it comes to the operation and further development of our M365 / SharePoint environments. On the other hand, you ensure IT infrastructure support in the Lisbon branch and are the single point of contact (SPOC) for on-site support in the areas of PCs, printers, network (LAN/WLAN) and workplace applications. You are characterized by reliability because your customers count on you.

Description of the main tasks

• You will provide technical support for employees with questions or problems relating to the IT infrastructure.
• You will analyze and resolve user or infrastructure problems on site in the areas of PCs, printers, network (LAN/WLAN) and workplace applications and will be in close contact with the support teams in Switzerland.
• You are also responsible for the operation and further development of the M365 infrastructure and services and work virtually in a product team in Switzerland.
• You will develop and implement M365 platform services as the basis for Swiss Post's digital workplace.
• You provide support for M365 services including Exchange Online/on-Prem, Teams and the SharePoint Online/on-Prem environment.
• As part of the M365 Product Team, you will be actively involved in the incident, change, release and lifecycle management of the platforms.

Personal Skills and Education

Education

• You have a higher education in IT or a comparable qualification.

Professional experience/expertise

• Experience in IT support in the areas of PCs, printers, networks (LAN/WLAN) and workplace applications is a prerequisite.
• You also have sound professional experience in the area of M365 services and SharePoint and are up to date with the latest technological developments.
• You feel at home in a complex and highly critical system landscape.
• A customer-orientated and confident manner and a high level of service understanding are a matter of course for you.
• Ideally, you have knowledge of scripting and automation technologies such as PowerShell and Power Automate.

Social skills and characteristics

• You are a communicative, team-orientated and implementation-oriented person.
• Your independent and structured way of working and your high level of social skills round off your profile.

Language skills

• Fluent in English (written/oral). 
• German or French are an advantage.

Additional Comments

− Willingness to travel: 10 % - 20%

Why us?

Just by joining us you will get benefits like:

• Open minded company where every employee has to contribute to the development of the company - ideas are welcome as well as independent thinking too
• 25 annual days of vacations
• Flexible working hours
• Annual allowance for Benefits (Training, Gym, Public Transportation, Technologies, etc...)
• An amazing onboarding week at Switzerland
• iPhone 14
• Second Screen to work at home (Flat or a Curved one)
• First month Tech Allowance to buy your headset or, if you already have one, whatever you need to work comfortably
• Health insurance for you and your family
• Life insurance
• Office Perks (coffee, fruit, stand up desks. etc...)
• So much more...

About us

At the IT Campus, you can grow thanks to challenging IT projects, flat hierarchies, an inspiring environment and state-of-the-art technologies. You also have the opportunity to build up the IT Campus from scratch. You can work flexibly in terms of time and location and benefit from attractive working conditions.
Swiss Post connects people, brings cultures together and is one of the largest IT employers in Switzerland: We handle over 400 software projects each year and run more than 1,000 applications – with these figures set to rise in future.